Welcome to the Serendipity Organics Online Store where you, as a private individual, can purchase the present season collection.
To be able to order you must be of at least 18 years of age, or have the explicit approval from a parent. If you, as a parent, experience that your child has made a purchase with us without your approval, please send us an email
, and we will immediately cancel the order. The same applies if you have made an order by mistake, please send us an email
, and we will immediately cancel the order. However, if the order has already been processed and shipped, normal return policies applies – see below.
All prices are in Euro incl. 25 % Danish VAT. When shipping outside the European Union, the 25 % VAT will be deducted and is not payable. Please note that all children sizes are divided into 2 price categories. The lower ranging from size 086 to 110 and the higher from size 116-146. We are able to process the following debit and credit cards:
Please note that for orders larger than 200 EUR, we do not accept credit card payments but will ask you to do a bank transfer.
Goods are shipped within 1-3 days after ordering. We ship insured with FedEx int. economy at the same price throughout most of EU as named below. Shipping costs vary accoring to the number of garments/pcs. bought. Purchases of 5 pcs. and above are delivered freight free.
If you are able to have us ship to a company address, this may be the most “comfortable” way to receive the goods. If we ship to your home address, please follow the shipment through the receipt-email (tracking #) sent by our freight partner. If it becomes obvious, that you will not be able to be at home when the parcel arrives, you should either contact the freight company and arrange for later delivery or write a power of attorney, authorizing the courier to leave the parcel outside – at a place described by you. You should only do this if you are willing to take responsibility for the parcel from then on!
If you for some reason regret your purchase after having received the goods, we offer a 14 days full right to return the bought items and receive a full refund – excl. the freight cost though, which will be deducted. See freight prices here
. The amount will be credited your account within 1-7 days. We will also ask you to arrange and pay for the return freight. Please note, you are welcome to send as a “Letter” (if possible), but this is then done un-insured, and you are responsible for the shipment!
A return will only be accepted as such if the articles have not been used and labels are still on the garments!
If you have purchased an item in the wrong size (see size chart here
), our normal return policy applies. You should fill in the return form (which comes together with the goods) and mark the size you need, and we will then check for availability and let you know by email. Shipping of exchanges will be charged normal freight cost.
If you receive an item which in any way is defect, you should return it to us and fill in the return form accompanying the goods. If we after having inspected the defect article agrees, that it is indeed a defect (if in doubt before returning, please consult us by email or telephone before returning the goods), You will be re-imbursed the return freight cost equivalent to the amount you paid having the goods delivered. See freight costs here. Remember again, that if you send as a letter, you are held responsible if the parcel does not arrive with us. If we are able to replace the defect article with a normal article, we will send this to you adding no freight costs. If we are not able to deliver such replacement, we will refund your entire purchase amount (for the defect article in question) – incl. original freight cost.
If an item is missing in your shipment, please send us an email
, and we will investigate and get back to you.
Personal data protection
We are required to tell you, that when you have entered your personal data into our system to do a purchase, we keep this information in our database. Mostly because we hope to “see” you again and you will then be able to do your purchase using a pre-filled in purchase form which of course is more convenient. If you do not want us to keep your data, please send us an email
and your data will be erased.
Technical description of our handling of personal data
All traces of visits to our Online Store is saved in the webserver logfiles – also the IP address of the visitors. We primarily use the logfiles to optimize the site and correct errors. Logfiles enable us to bettter understand how you as a website user prefer to navigate through our site.
The personal data you enter when ordering is treated as confidential information both by ourselves and by our hosting partner, and the data is not accessible to any third party. We do not pass on or sell the information to any third party either. However, data may be handed over to a Danish authority if required and if in accordance with Danish legislation.
Data we do NOT keep in our databases are your debit and/or credit card information. This data is erased immediately after the purchase amount has been debited your card. Our payment solution is operated by NETS (formerly “PBS”
) – the national Danish payment service provider. All communication between our payment solution, NETS and your card provider is done through a link which is SSL encrypted. The payment solution is installed on highly secured computers in a designated server room with fire protection (Inergen), alarm systems, emergency power supply and airconditioning. The system is electronically monitored 24 hours a day, 365 days a year.
Copenhagen, November 2010